About Western Sydney ITC
Weaving two worlds together: our culture and mainstream health care
The Integrated Team Care (ITC) program supports Aboriginal and Torres Strait Islander people with chronic health conditions. It does this by overcoming barriers between primary and secondary care, physical health and social care so that people receive safe, holistic care when they need it.
Importantly, the program also provides Aboriginal health education and support to the medical community to deliver culturally appropriate care and Indigenous health services to Aboriginal and Torres Strait Islander people.

Integrated Team Care
Chronic health conditions affect more than half of Aboriginal and Torres Strait Islander people. Yet many of our people experience difficulties in understanding and managing their health conditions, navigating the healthcare system and advocating for their needs with service providers.
The Western Sydney ITC Indigenous health services program improves health outcomes for Aboriginal and Torres Strait Islander people living with chronic health conditions through access to care coordination, multidisciplinary care and self-management support.

We also work with Indigenous healthcare providers to improve their cultural competency and create greater understanding and trust between Aboriginal and Torres Strait Islander people and healthcare providers.
Culturally Safe Healthcare Support
At Western Sydney ITC, we have a deep awareness of and respect for our Aboriginal and Torres Strait Islander community, culture and connections, which enable us to build strong, genuine, trusted relationships.
We work to improve access to culturally appropriate, mainstream primary care services, including general practice, allied health and specialists, and to provide support and resources for improved self- management practices.
Importantly, the program also provides health education and support to the medical community to deliver culturally appropriate care to Aboriginal and Torres Strait Islander people.

Supporting Our People
At Western Sydney ITC, our deep-rooted, personal understanding of the Aboriginal and Torres Strait Islander community, our cultural uniqueness and focus on traditional connections help us form trusting, long-lasting relationships.
Trust is a critical requirement for the successful treatment and ongoing management of chronic conditions. Western Sydney ITC is the link between our people and mainstream health services – together we can deliver better health outcomes for all.

Our Team
Led by our Health Project Officer, our team of Care Coordinators and Outreach Workers are committed to providing our Aboriginal and Torres Strait Islander community with the care, resources and support they need to manage their health conditions.
We understand the barriers facing many in our community, and work to overcome these barriers together, through culturally appropriate care and support.
Our Care Coordinators are qualified health workers, including registered nurses and Aboriginal and Torres Strait Islander health workers, who have a deep understanding of our culture and its people.

They assist by organising services in our clients’ general practitioner care plans, arranging regular reviews by the primary care providers, providing clinical care and prioritising access to urgent and essential allied health or specialist services.
Our Outreach Workers, who have strong links to the community, help our clients with non-clinical tasks. By providing information, access and support, our Outreach Workers ensure that they empower clients with the knowledge and resources to manage their health conditions.
This includes providing information about what services are available and where they are, encouraging clients to access health care and collect medication and organising transport to and from medical appointments.
For Our Mob
How we help you
We provide holistic, culturally relevant healthcare support to First Nations Australians who are living with chronic health conditions.
How others can help
We are part of a network of Aboriginal healthcare professionals, organisations and individuals who can access resources and who are here to support our community.
Apply for help
If you or someone you know is ready to get help, you can apply for support from Western Sydney ITC with our self-referral system.

Get help
Western Sydney ITC proudly supports our Aboriginal and Torres Strait Islander community by offering holistic healthcare and social support for those living with chronic health conditions.
If you need help or want to learn more about how we can help or how others can help, click through to one of the links below. If you can’t find what you’re looking for, contact Western Sydney ITC.
CLIENT STORIES

How Western Sydney ITC helped Tracey with her chronic health
We spoke to Tracey, a long-term Western Sydney ITC client, about how Aboriginal health support assisted in managing her chronic health conditions.
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Western Sydney ITC makes Sharon feel safe and respected
Western Sydney ITC has provided life-changing health support to Sharon over the years, allowing her to feel safe, comforted and respected.
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A welcome surprise for daughter of 91 year old Elizabeth
Kaylene, daughter of 91-year-old Elizabeth, didn’t know about dedicated healthcare services for Aboriginal and Torres Strait Islander people.
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