How we help our Indigenous Health Clients
We understand that chronic health conditions can be difficult for our Indigenous health clients to manage. Care plans, medications, appointments and recommendations can be overwhelming and complicated.
We hear you; that’s why we’re here to support you in your health journey. We help our clients by providing resources and care support to those living with chronic health conditions.
How do we help?
Information and resources
Central to our work at Western Sydney ITC is empowering our community by providing information and resources that can help you understand your chronic health conditions and how to manage them best.
We can assist you in understanding and following care plans provided by your GP and/or other Indigenous healthcare providers, and help develop your chronic condition self-management skills. This may include assistance with medication use, food choices, exercises and communication with family and friends.

Care support
Our team of Indigenous health experts can also assist in updating and providing feedback to your doctor in regard to your care plan progress. We can attend appointments with you when you see your health specialists and other support services.
We can also provide access to equipment and medical aids listed in your care plan, including purchasing required equipment on your behalf, if needed.
If there’s anything you’re not sure about, including medical terms, we’ll work through it with you to ensure you’re comfortable with the support we can offer you.
Who will be helping you?
One of our friendly Care Coordinators will be working with you to manage your chronic health condition. All of our Care Coordinators are fully qualified health workers, including nurses, Aboriginal Health Practitioners and experienced community workers, and we’re proud to say they’re all from the local Western Sydney area.
In some circumstances, you may meet one of our Outreach Workers, who can help you with non-clinical tasks. By providing information, access and support, our Outreach Workers ensure they empower you with the knowledge and resources to manage your health conditions.

Can I get help?
To access our program, you’ll need to meet the following criteria:
- Identify as an Aboriginal or Torres Strait Islander person
- Have at least one of the chronic health conditions listed below
- Cardiovascular disease
- Diabetes
- Cancer
- Chronic respiratory disease
- Chronic kidney disease

- Be enrolled for chronic disease management with an Aboriginal medical service, general or private practice, and
- Have a GP Management Plan (721) or an Aboriginal Health Check (715).
Your GP and/or local health care worker will need to complete one of the referral forms below and a consent form and send them to us.
If you don’t have a GP, please contact us and we can give you some suggestions of providers in your area.
For mental health issues and concerns, please refer to the following resources:
- GP Psychiatry Support Line – Professional psychiatric support for General Practitioners
- Paramatta Head to Health – Free walk-in centre and phone line 1 800 595 212 for 18 and over
- WentWest (WSPHN) Commissioned Mental Health Services – other free services available in Western Sydney
Get help
Western Sydney ITC proudly supports our Aboriginal and Torres Strait Islander community by offering holistic healthcare and social support for those living with chronic health conditions.
If you need help or want to learn more about how we can help or how others can help, click through to one of the links below. If you can’t find what you’re looking for, contact Western Sydney ITC.
CLIENT STORIES

How Western Sydney ITC helped Tracey with her chronic health
We spoke to Tracey, a long-term Western Sydney ITC client, about how Aboriginal health support assisted in managing her chronic health conditions.
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Western Sydney ITC makes Sharon feel safe and respected
Western Sydney ITC has provided life-changing health support to Sharon over the years, allowing her to feel safe, comforted and respected.
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A welcome surprise for daughter of 91 year old Elizabeth
Kaylene, daughter of 91-year-old Elizabeth, didn’t know about dedicated healthcare services for Aboriginal and Torres Strait Islander people.
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